Service Skills

Max. 25 per class

1 Module

2 days

The following program can be customised based on your needs.


> About The Program

Customers can make or break a business. With that in mind, it is a must for companies to prioritise customer service to ensure customer satisfaction. Customer service is not just about responding to enquiries and feedback – it represents your brand image and affects your company’s reputation.

As employees’ attitude and response reflect on the company, having strong customer service skills is integral to business survival and success. Providing existing and potential customers with a positive customer service experience will keep them coming back for your company’s products and services.

> Learning Objectives

This module teaches you strategies on improving customer care, communicating with customers and dealing with complaints in a professional manner. It shows you how to apply them to your day-to-day operation.

> Topics Covered

How to Provide Excellent Service

Handling Customer Expectations

Communication Styles

It's Not What But How You Say It

Dealing with Difficult Customers

Communication Tools

Managing Stress & Avoiding Burnout

Creating a Personal Improvement Plan

Communication Strengths & Weaknesses

Not Sure Where to Start?

Use our DECISION TREE to find out exactly what’s best for yourself or organisation. Alternatively, you may opt to talk to our consultants for a personalised program.