Max. 25 per class

1 Module

2 days

The following program can be customised based on your needs.


> About The Program

With email as one of the platforms of communication between a company and its clients or customers, email etiquette is a much coveted skill in every industry. Every aspect of your writing down to your choice of words, grammar, spelling and tone represents the type of employee you are.

Using proper email etiquette is important in professional correspondence. This comprises good command of language to provide customers with accurate, up-to-date information as well as basic courtesy to uphold your company’s positive image in the eyes of customers.

> Learning Objectives

This program will teach you the rules as well as dos and don’ts of online communication, along with how to forge lasting customer relationships through email.

> Topics Covered

Clear & Concise Communication

Projecting Professionalism Through Writing

The Dos & Don'ts of Greetings

Spell-Checking & Proofreading

Is Humour Ever Appropriate?

Dealing with Miscommunication

Writing Subject Lines That Stand Out

Mastering Your Inbox

Visual Considerations

What is Netiquette?

To, CC & BCC Differences

Creating Your Personal Improvement Plan

Not Sure Where to Start?

Use our DECISION TREE to find out exactly what’s best for yourself or organisation. Alternatively, you may opt to talk to our consultants for a personalised program.