Max. 25 per class
The following program can be customised based on your needs.
> About The Program
With email as one of the platforms of communication between a company and its clients or customers, email etiquette is a much coveted skill in every industry. Every aspect of your writing down to your choice of words, grammar, spelling and tone represents the type of employee you are.
Using proper email etiquette is important in professional correspondence. This comprises good command of language to provide customers with accurate, up-to-date information as well as basic courtesy to uphold your company’s positive image in the eyes of customers.
> Learning Objectives
This program will teach you the rules as well as dos and don’ts of online communication, along with how to forge lasting customer relationships through email.
> Topics Covered
Clear & Concise Communication
Projecting Professionalism Through Writing
The Dos & Don'ts of Greetings
Spell-Checking & Proofreading
Is Humour Ever Appropriate?
Dealing with Miscommunication
Writing Subject Lines That Stand Out
Mastering Your Inbox
What is Netiquette?
To, CC & BCC Differences
Creating Your Personal Improvement Plan
Not Sure Where to Start?
Use our DECISION TREE to find out exactly what’s best for yourself or organisation. Alternatively, you may opt to talk to our consultants for a personalised program.