Giving and Receiving

Max. 25 per class

1 Module

2 days

The following program can be customised based on your needs.


> About The Program

Feedback is part and parcel of every organisation. It is a simple yet powerful tool that can rectify errors, help employees analyse their performance, improve operations and increase confidence. By being honest and open, every individual’s feedback brings benefits to all – be it the giver, receiver or the company.

Constructive feedback is information-specific, work-focused and non-judgmental. Whether the feedback is positive or negative, constructive feedback serves to encourage self-improvement and self-assessment. It should enhance the quality of work without negatively impacting employees.

> Learning Objectives

Through this program you will discover practical and useful methods of providing feedback to your employees and use the feedback communication channel as a catalyst for positive change within the organisation.

> Topics Covered

How Feedback Impacts You & Your Workplace

The Importance of Hearing What Isn't Said

Strategies for Formal & Informal Feedback

Open & Close-Ended Questions

Understand & Give Effective Feedback

The Difference Between Assertion & Hostility

Give Honest Feedback That Doesn't Hurt Feelings

Turn Harsh Criticism Into Success

Give & Take Constructive Criticism

Not Sure Where to Start?

Use our DECISION TREE to find out exactly what’s best for yourself or organisation. Alternatively, you may opt to talk to our consultants for a personalised program.